Vidita Jewels is committed to providing its customers complete satisfaction. Vidita Jewels strives to enhance the shopping experience of its customers, while providing the best quality products and services.
In order to ensure the same, Vidita Jewels is always ready and willing to go the extra mile for its customers.
In case you are unsatisfied with the product received from Vidita Jewels, you may contact us with your complaints/ feedbacks at firstname.lastname@example.org who shall revert back to you at the earliest.
On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Vidita Jewels may peruse the same in future, so as to avoid such occurrences in future.
In case of receipt of product in damaged condition or, with manufacturing defect or a wrong product has been received, kindly contact Vidita Jewels at email@example.com within 24 hours of receipt of product.
Kindly retain all packaging materials and product until receipt of instructions of the Vidita Jewels regarding the same
In case of any other complaints, email Vidita Jewels at firstname.lastname@example.org within 24 hours of receiving the product.
DO NOT return any product, before receiving confirmation from Vidita Jewels for the same. In case any product is returned without such confirmation, Vidita Jewels does not guarantee any credit or replacement of the product.
The email should contain comprehensive details of the defects/complaints of the single order/package delivery. Please note that Vidita Jewels shall examine the returned products for all such defects/variations, on the basis of the customer's emails.
All defective products being returned to Vidita Jewels shall be done ONLY through registered airmail/courier.
All shipping costs of returning the defective products back to India over and above such amount paid by customer towards shipping charges while receiving the same from India are to be borne by the customer entirely.
All defective products ALONG WITH COPY OF INVOICE, ORIGINAL PACKING AND IN THE ORIGINAL CONDITION as sent to customer, shall have to be sent back to Vidita Jewels within seven (7) working days from receipt of confirmation for the same from Vidita Jewels.
Safe receipt of defective product by Vidita Jewels is sole responsibility of the customer.
While returning the defective product, kindly mark the package as 'DEFECTIVE RETURNS'.
Vidita Jewels shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
Vidita Jewels shall send the replaced product at the earliest possible, at its own cost. In case the original product is no longer possible, you may be requested to select an alternate product, which shall be sent to you, at the cost of Vidita Jewels.
Not with standing the above, Vidita Jewels is under no obligation to accept any returns or provide any replacements or exchange or store credit. Vidita Jewels shall have sole discretion to assess each case separately.
The details of the products or product specifications (weight, color, details, size, etc.) as shown on the website of Vidita Jewels are only approximate values.
While Vidita Jewels shall make all endeavors to ensure accuracy of order of the product, however; there may occur variations in color of the actual product against that as shown on the website, due to nature of the gemstones or differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on the website as against the actual color of the product received.